A MANAGED SERVICE PROVIDER TO SUPPORT YOUR IT TEAM
You’ve got most IT needs covered but could use some help every now and again.
With our “Support My IT Team” services, your internal IT help desk/service desk is usually the first point of contact for your employees. Your internal IT team can choose to work on some issues while delegating (or escalating) other issues to Micro Solve.
We can be involved as much or as little as your company desires. We can handle specific IT services or work with you on a project-by-project basis (like Office 365 migrations, security and compliance audits, or SharePoint implementations).
Backend IT Support
When we help you manage your IT, we extend all of our tools to your IT help desk. We have made significant investments into systems to support our customers.
Now, our co-managed customers can leverage those investments as well, including.
- IT support ticketing system: This world-class system allows employees to easily submit service requests and help management identify trends that could uncover underlying issues.
- Network Operations Center (NOC) management systems: We will extend our tool to your IT team so they can manage system updates and system alerts, and to support your employees remotely.
- Employee self-service portal: We will extend our self-service portal to your IT help desk, allowing them to focus on more strategic IT tech support rather than always fighting fires.
Our experts also serve as on-site support technicians to address problems that can’t be resolved remotely by the IT support engineer.
Why use Micro Solve for supplemented IT support?
If you are trapped in fire-fighting mode, reacting to every IT issue that arises just to keep email, servers, and the Internet running efficiently, then you’ll want to consider strategically augmenting key functions of your IT department with Micro Solve’s help.