Incident & Problem Management
At the first sign of any issue, our goal is to restore you to normal service quickly—and with minimal impact to your business.
We provide the day-to-day responsibilities to maintain and optimize your current-state production environment. Activities include patching, life cycle, backup and restore, and both end-user and configuration changes.
Our client-first philosophy mandates that your success is our success. To help keep your end users thrilled, we take great measures to provide enhanced monitoring and robust reporting.
THE CAROUSEL DIFFERENCE
Our approach is unique because no two clients are the same.
Is by far our most popular support option. It offers our clients continual, reliable support for a low, fixed monthly fee. It eliminates the frustration, panic and irretrievable lost time associated with traditional fix-the-problem IT service models. In the managed services model the monthly fee includes a suite of services, typically 24x7 monitoring of your systems, remote support, onsite support and administrative services. Micro Solve will constantly monitor your systems, alert you to problems and fix them before they disrupt your work day. Essentially, the managed services plan offers everything you need to ensure a smooth, reliable network, and thus, workplace.
The depth of our experience, demonstrated in the stories of our clients
★ Thanks a lot for showing trust in us. We assure you to render our best service to you always.